{"easy":{"description":"Routine IT helpdesk cases focused on account recovery, VPN restoration, approved SaaS access, and license assignment.","num_cases":5,"num_snippets":5},"medium":{"description":"Moderately complex support cases involving policy checks, travel-risk interpretation, department transfers, and escalation boundaries.","num_cases":5,"num_snippets":5},"hard":{"description":"High-stakes operational cases covering offboarding failures, probable compromise, unmanaged devices, production data access, and audit-driven remediation.","num_cases":7,"num_snippets":7},"security":{"description":"Security-heavy cases involving compromise signals, leaked credentials, offboarding drift, phishing, and unsafe data-handling requests.","num_cases":6,"num_snippets":6}}